Hello, help desk.
Hello, this is Ms. Brightman. I'm an attorney with the firm on the fourth floor.
Yes, Ms. Brightman.
I was issued a laptop computer, but when I tried to use it from home over the weekend it wouldn't connect.
Well, the systems are usually pre-configured for dial-up. Were you connected to a regular phone line at home?
Why do I have to connect it to a phone line?
You don't unless you are trying to go online.
But doesn't that defeat the whole purpose of having a laptop?