Hello, help desk.
Oh, hello. This is Mrs. Martin on the second floor. We need to have the lasers replaced again.
Excuse me?
We need to have the lasers replaced. For the printer.
I don't think we can replace the lasers.
Well, you did last time when the printer stopped working. All they did was open it up and put the new box of lasers in.
Do you mean a toner cartridge?
No. This is a laser printer.
