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Hello, tech support.

Hello. I need help installing your upgrade.

Okay ma'am. Did you receive the email from us with the upgrade attachment?

I think so. But I don't know what to do with it.

Just double click the attachment.

Okay. Now what?

There should be a new icon on your desktop.

Wow! Let me look. I don't see it here. Could it be under the keyboard?

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