Hello, help desk.
Yes, I'm having a problem logging on here.
I'll try to help. What is your user name?
Josephine R.
Okay Josephine. What is your password?
I wrote it down here. Just a second. Okay. I think it is shift 8, shift 8, shift 8, shift 8 and shift 8.
Shift 8? Do you mean an asterisk?
I guess that's what it's called.
I'm afraid that's not your password.
But that's what it said on the screen!
